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New furnaces for Ottawa homes

When a furnace is past repair, the new one should be sized for your house, not copied from the old furnace's label. A certified technician measures, explains the options and the price, then installs it properly.

Open 24 hours, every day

Sized for the coldest night

Ontario's Building Code sizes heating across Ottawa for a January design temperature of −25 °C, and −26 °C in Orléans. A furnace has to keep the whole house comfortable on that night.

Too small, and it runs flat out and still falls behind. Too big, and it starts and stops all day, which wears out parts and leaves the rooms far from the furnace cold. The right size comes from the house: its floor area, insulation, windows and air leaks. The label on the old furnace doesn't tell you that, because the house may have changed since then, and the old furnace may never have been the right size.

Why a new furnace can change the venting

Since the end of 2009, almost every gas furnace made for a Canadian home has had to be a high-efficiency, condensing model: 90% efficient at first, 95% since mid-2019. These furnaces vent through plastic pipe out the side of the house instead of up the chimney.

That matters in older neighbourhoods, from Nepean's postwar streets to Blackburn Hamlet. Where the old furnace shared a chimney with the gas water heater, taking the furnace off leaves the water heater venting alone into a chimney that's now too big for it. That can cause condensation and poor draft. The usual fixes are a chimney liner or giving the water heater its own vent. The technician will tell you about it before the job starts, not after.

The new vent pipes also need to clear windows, doors, the gas meter and the depth snow usually reaches against that wall.

A furnace, a heat pump, or both

Many homeowners now pair a new furnace with a cold-climate heat pump. The heat pump heats through fall and spring and cools in summer, and the furnace takes over on the coldest days. If your air conditioner is also near the end, it's worth comparing. See heat pumps.

How a visit goes

  1. You call

    Your call is answered day or night. Tell us what the system is doing and where you are.

  2. The cause is found

    A certified technician checks the system from the thermostat to the outside vents and tells you what failed.

  3. You hear the price first

    Nothing starts until you know the price and say yes.

  4. Fixed and tested

    The system runs a full cycle before the technician leaves, and the work area is left clean.

Questions about furnace replacement

How long does a furnace replacement take?

A straightforward swap is usually done in a day. A new vent route, a chimney liner or ductwork changes can add time, and you'll know about them before the day.

Can you replace a furnace in the middle of winter?

Yes, furnaces are replaced all winter. If yours has stopped completely, say so when you call so the visit is booked as no-heat.

Should I replace the air conditioner at the same time?

If the air conditioner is old or still runs on R-22, which has been phased out in Canada, replacing both together lets the indoor coil, the outdoor unit and the furnace blower match. If it's newer and working well, it can usually stay.

Do I need to be home?

Someone needs to let the technician in and be there at the end to see the system running and learn the thermostat. You don't need to be there all day.

Prefer we call you?Leave your details and a technician will call you back. No heat right now? Phone instead, it's faster. Open the form

Call (613) 801-3078